Cancellation Policy — Rork Aligned

Platform absorbs all goodwill credits (15% customer, 10% merchant-cancel) and driver effort fees ($2.00) to keep all parties happy.

Platform absorbs: customer goodwill credits + driver effort fees

📋 Policy Matrix

Phase	Trigger Status	Cancelled By	Self-Cancel?	Customer Refund	Merchant Payout	Driver Pay	Goodwill Credit	Paid By
Pre-Accept	created / authorized / pending	Customer	Yes	100% full refund (items + fees + tip)	—	—	None	—
Post-Accept	accepted	Customer	Yes	Fees + tip refunded. Items charged.	Paid ✅	None	15% off next order	Platform
Late / En Route	picked_up / en_route	Customer	No — support only	Fees + tip only.	Paid ✅	None	15% off next order	Platform
Merchant Cancels	authorized / accepted	Merchant	—	100% full refund to customer	No payout ❌	$2.00 effort fee	10% off next order (customer)	Platform

Entry: app/cancel-order/[orderId].tsx

Cancel Dialog

Cancel Order

Pre-Accept

created / authorized / pending

Refund Estimate

Refund to original payment$32.47

Reason for cancellation

Success Screen

Order Cancelled

Full refund of $32.47 issued to your original payment method.

Entry: merchant/(tabs)/orders.tsx · merchant/order/[id].tsx

Cancel button visible only on authorized or accepted orders.

Bottom Sheet Modal (driver assigned)

Cancel Order #A3F8C2B1

What happens when you cancel:

⛔ No payout for this order

✅ Customer gets full refund ($32.47)

🎁Customer gets 10% goodwill credit (paid by platform)

🚗Driver gets $2.00 effort fee (paid by platform)

Reason for cancellation *

Alert Confirmation

Order Cancelled

Order #A3F8C2B1 cancelled. Full refund of $32.47 issued to customer.

⛔ No payout will be issued for this order.

🎁 10% goodwill credit added to customer's account.

🚗 Driver received a $2.00 effort fee.