This Customer Terms of Service Agreement (“Agreement”) is entered into between you (“Customer,” “User,” or “You”) and LeafigX Inc., d/b/a Yaleat, a New York corporation located at 2160 Penfield Rd, Penfield, NY 14526 (“Yaleat,” “We,” “Us,” or “Our”). By creating an account, accessing, or using the Yaleat mobile application, website, or services (collectively, the “Platform”), you agree to be bound by this Agreement.

If you disagree with any portion of this Agreement, you must not use the Platform.

1. Definitions

1.1 “Platform” means the Yaleat mobile app, web application, services, and systems made available by LeafigX Inc.

1.2 “Merchant(s)” means restaurants, retailers, shops, and establishments listed on the Platform.

1.3 “Driver(s)” means independent contractors engaged to deliver goods ordered through the Platform.

1.4 “Order” means any purchase of goods placed through the Platform.

1.5 “You” or “Customer” means a user of the Platform for the purpose of ordering goods.

2. Service Description

Yaleat is a marketplace platform that:

• Connects customers with merchants for food and product ordering
• Connects customers with independent contractor delivery personnel (“Drivers”)
• Does not manufacture food or provide delivery services directly

Yaleat does not own, prepare, package, deliver, or warrant any products offered through the Platform.

3. Eligibility

3.1 General Use: You must be at least 18 years old to use the Platform.

3.2 Alcohol Orders: For orders containing regulated products (including alcohol), you must be at least 21 years old.

3.3 Yaleat reserves the right to verify age at checkout and/or delivery.

4. Orders & Delivery

4.1 Merchants are solely responsible for:

• Food/product preparation
• Packaging and labeling
• Food safety and compliance

4.2 Drivers are solely responsible for:

• Pickup and delivery execution
• Transport handling
• Delivery time estimation

4.3 Delivery times are estimates only and not guaranteed.

5. Refund and Resolution Policy

Refunds Yaleat Will Honor

Refunds may be issued if:

• Order was never delivered
• Delivered items are missing
• Delivered items are incorrect
• Delivered items are damaged
• Order was canceled before Merchant began preparing

Refunds Yaleat Will NOT Honor

• Order was delivered correctly
• Issue arises solely from user personal preference
• Customer consumed or altered items
• Customer provided incorrect address or delivery instructions

Yaleat reserves the right to request photographic evidence or supporting proof.

6. Pricing & Payment

6.1 You authorize Yaleat and its payment processors to charge for:

• Order subtotal
• Delivery fees
• Service fees
• Tips
• Applicable taxes

6.2 All payments are processed securely. Yaleat does not store full payment card information.

7. Communications & Consent

By using the Platform, you consent to:

• Receiving text verification codes
• Transactional SMS
• Platform notifications

Message/data rates may apply.

8. Arbitration; Jury Trial Waiver; Class Action Waiver

MANDATORY ARBITRATION:
All disputes arising out of or relating to this Agreement will be resolved exclusively by binding arbitration under the laws of the State of New York.

NO JURY TRIAL:
You waive your right to a jury trial.

NO CLASS ACTIONS:
You waive any right to participate in class, collective, or representative actions.

9. Limitation of Liability

To the fullest extent permitted by law:

• Yaleat is not liable for the acts or omissions of Merchants or Drivers
• Yaleat shall not be liable for indirect, consequential, incidental, or punitive damages
• Yaleat’s aggregate liability shall not exceed the total fees paid in the 3 months preceding the claim

10. Disclaimer of Warranties

The Platform is provided “as is” and without warranties, including warranties of merchantability, fitness, and non-infringement.

11. Indemnification

You agree to indemnify and hold harmless Yaleat, LeafigX Inc., its officers, directors, employees, agents, and affiliates against claims arising from:

• Your misuse of the Platform
• Violations of this Agreement
• Disputes involving Merchants or Drivers

12. Termination

Yaleat may suspend or terminate access to the Platform at any time for:

• Fraud
• Abuse
• Policy violations
• Legal or safety requirements

13. Governing Law

This Agreement will be governed exclusively by the laws of the State of New York, without regard to conflict of law principles.

14. Severability

If any provision is ruled invalid, the remaining provisions remain enforceable.

15. Entire Agreement

This Agreement constitutes the entire understanding between You and Yaleat.